The Query Management system employed by Triple A Super works as a interactive portal with email notifications capability. It provides the actual number of remaining queries for each fund and retains those that have been resolved for internal quality control.
Raising Queries for a fund is handled electronically and forwarded to clients through an email link. The client having received the link, access it and are taken to the query management system online to contribute their answers or information to allow the progress of completion to continue on. Resolving queries has three components within the query management screen for a particular fund.
Queries can be immediately responded to directly by comments or with due capability of uploading documents. All information transmitted is fully encrypted.