FAQ

 

What if I have an existing fund with another provider?

A dedicated team will manage the transition to Triple A Super. An initial review of the fund’s investments is carried out as part of the process. All investments to qualify for Triple A Digital must match the accepted investments within the Approved Investment menu.

 

Is there a cost to transition to Triple A Super and if so, how much is it?

 

There is a once off transition cost of $250. This includes a full compliance review of the fund. It is payable upfront by direct debit from the fund’s bank account.

 

What if the fund investments do not match the available investments on the Triple A Super fully automated data feed list?

 

The Fund will not qualify for Triple A Digital but will qualify for the “Periodic” or "Ongoing" services provided by Triple A Super.

 

Why do I have to pay the initial compliance review when transferring the fund to Triple A Digital?

 

A key part of the use of Triple A Digital is that the assets of the fund, together with all documentation are compliant at commencement. Triple A Digital is a low cost high quality administration service that relies on the full automation of data to keep the costs low. The initial compliance review covers a review of the existing fund trust deed and all other information including the previous year’s annual accounts to ensure they are accurate and reflect the exact position of the fund at transfer.

 

Does the Fund need a new Trust Deed when the fund is administered by Triple A Super?

 

In the case of Triple A Digital, yes, it is mandatory that either the existing trust deed be updated or a new trust deed used to ensure we can maintain a compliance overlay across all Triple A Digital funds. This ensures that the Audit fee is kept low and documentation standardised for ongoing compliance oversight and management. Where other Triple A Super services are engaged, we will check the Deed and advise if it meets the current legislative requirements.

 

Why can’t the Fund keep the existing trust deed of the fund for Triple A Digital?

 

The standardisation of deeds for all funds in Triple A Digital is a key to ensuring that the ongoing Audit costs are kept low. The Triple A Digital auditor uses electronically received data and can verify the ongoing compliance of the deed without individual vetting for each fund.

 

Do I receive a copy of the trust deed document?

 

We will email to your nominated address the Fund’s electronic trust deed and supporting information as part of the standard Triple A Digital service.

 

Can I use my existing Accountant to lodge the fund’s tax return?

 

Yes, you are able to have your existing accountant lodge the fund taxation return if required.

 

How long will it take to transition my fund/s?

 

This depends on the amount of information required and the prompt delivery of it to allow the fund records to be established and to have data feed authorities sent for signature. Your fund/s will be handled by a dedicated Transition specialist team who will work via our specifically developed Cloud based transition portal for receipt of all information required.

 

What is the service delivery proposition offered by Triple A Super?

 

Unlike other online SMSF administration offers, your fund/s are not administered overseas with little or no client service. At all times, you have access to a nominated fund accountant that you can contact to discuss issues affecting your client’s fund or interact with.

 

Am I restricted by a nominated investment menu?

 

No, unlike other online providers, you have a comprehensive choice of investments. This extends to Banks, Stockbrokers,  Platforms, and Wraps for example. The only restriction is for Triple A Digital whereby the investments must have all tramsactions data fed into the administration software system.

 

Please see the Approved List on this website.

 

Can I change my Client’s Fund investments at any time?

 

Yes, you can switch investments as you would normally at any time. Triple A Super will keep track of your client’s tax liability and capital gains situation. The only restriction you have within Triple A Digital is that you can only use the investments available on the Approved List. Should you choose an investment that is not available within the Triple A Digital service, it will be administered through the Triple A Super bespoke service where there is an unlimited investment option availability and pay the increased administration fee for the respective administration service. The choice and timing are entirely yours. The same applies if the bespoke investments are sold; you can migrate back to Triple A Digital without a cost and take advantage of the lower ongoing administration fee. You just need to let us know when the Funds investments change